Shipping policy

Shipping Policy

Last Updated: July 20, 2026

Thank you for shopping with Only GenZ Cases. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals, sales, or high-demand periods, processing may take slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 5–7 business days

  • Other Cities & Towns: 7-9 business days

  • Remote Areas: 10–12 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Free Shipping on all prepaid orders across India.

  • A small Cash on Delivery (COD) fee may apply where COD is available.

  • If you product is under ₹499 a ₹50 shipping fee will be applied. 

Any applicable shipping charges will be displayed at checkout before payment. There are no hidden Shipping fees.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS with a tracking number. You can use this tracking number to monitor your shipment's progress.

Order Modification or Cancellation

If you have any modification or cancellation in your order please contact on this: 

Call: +91 78748 06622

Email: onlyforgenz16@gmail.com

Cash on Delivery (COD)

Cash on Delivery is available for selected PIN codes across India. If your location is eligible, the COD option will be displayed during checkout. Also a small amount of charge will be made on COD order to reduce fake orders.

Incorrect Address

Please ensure your shipping address and contact details are correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier partner operational issues

  • Weather conditions

  • Public holidays

  • Natural disasters or other unforeseen events

We appreciate your patience in such situations.

Damaged or Lost Shipments

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery (or the expected delivery date for lost shipments). We will investigate the issue with our courier partner and work toward an appropriate resolution.

International Shipping

Currently, Only GenZ Cases ships only within India. We do not offer international shipping at this time.

Company Information

Company Name: Only GenZ Cases

Call: +91 78748 06622

Email: onlyforgenz16@gmail.com

Address: G - 30, Old Ambica Cinema, Ami Arcade, Brahma Society, Soniwada, Shera, Godhra, Gujarat 389001 India

Contact Page : https://onlygenzcases.com/pages/contact

Opening Hours

Mon to Sat: 10:00 am to 9:00pm.

Sun: 9:00 am to 1:00 pm.

 

If you have any questions regarding shipping or your order, please contact our support team.

We will be happy to assist you.